Refund policy
Consumers have a right of withdrawal in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial activity nor to their independent professional activity:
A. Instructions on withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (carpetz, Jan Hafkesbrink, Voigtstraße 5, 20257 Hamburg, Germany, Tel.: 040 29996767, email: info@carpetz.de) of your decision to withdraw from this contract by means of an unequivocal statement, for example a letter sent by post or an email. You may use the attached model withdrawal form for this purpose, but this is not mandatory.
Electronic withdrawal function
In addition to the communication methods provided for by law, you can also exercise your right of withdrawal via the electronic withdrawal function provided on our website.
You can declare your withdrawal online via the “Cancel order” or “Withdraw from contract” button. For this purpose, the information required to identify the contract may be requested, in particular your name, email address, order number, and information about the order.
After submitting your declaration of withdrawal, you will immediately receive electronic confirmation of receipt of your withdrawal on a durable medium, for example by email.
This confirmation of receipt merely confirms receipt of your declaration of withdrawal. It does not constitute confirmation that a statutory right of withdrawal exists in the specific case.
Use of the electronic withdrawal function is voluntary. You can continue to exercise your withdrawal by means of an unequivocal statement by email, letter, or another legally permitted means of communication.
To meet the withdrawal deadline, it is sufficient for you to send the notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Exclusion of the right of withdrawal for customised rugs and rugs with stain protection
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual choice or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer (Section 312g (2) no. 1 BGB, German Civil Code).
This includes in particular made-to-measure rugs for which the consumer has individually determined the width, length, colour, edging, material selection, or other product-specific characteristics.
There is also no right of withdrawal for rugs that, at the consumer's express request, have been provided with an individual finish that cannot be removed without leaving residue, for example stain protection.
Consequences of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us, without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.
For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees as a result of this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract.
The deadline is met if you send the goods before the fourteen-day period has expired.
We bear the costs of returning the goods.
You are only liable for any diminished value of the goods if this diminished value results from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Linked/financed transactions
If you finance this contract by means of a loan and later withdraw from it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is to be assumed in particular if we are also your lender or if your lender makes use of our cooperation with regard to the financing.
If the loan has already been paid to us when the withdrawal takes effect or when the goods are returned, your lender enters into our rights and obligations arising from the financed contract in relation to you with regard to the legal consequences of the withdrawal or return.
The latter does not apply if the present contract concerns the acquisition of financial instruments, for example securities, foreign currencies, or derivatives.
If you wish to avoid a contractual commitment as far as possible, exercise your right of withdrawal and also withdraw from the loan agreement if you also have a right of withdrawal in respect of it.
General information
1) Please avoid damage to and contamination of the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not return the goods to us carriage forward.
3) Please note that points 1 and 2 above are not a prerequisite for the effective exercise of the right of withdrawal.
B. Withdrawal form
If you wish to withdraw from the contract, please complete this form and return it.
To:
Jan Hafkesbrink
carpetz.de
Voigtstraße 5
20257 Hamburg
Germany
Email: info@carpetz.de
I/We (*) hereby give notice that I/we (*) withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
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Ordered on (*) __________________ / received on (*) __________________
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s), only if this form is notified on paper
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Date
(*) Delete as appropriate