Shipping and payment conditions
Shipping and returns
The products from our range are sent insured with DHL, Hermes or another logistics company. The shipping risk always lies with the retailer, so we always send our packages insured.
If you want to place an order in our shop, please note that delivery fees may apply. You can find out whether shipping is free or shipping costs apply on the product page. We recommend that you check this information carefully before placing your order to avoid any unpleasant surprises.
Your order will be processed as quickly as possible after receipt of payment and handed over to our logistics partners (Hermes, DHL and UPS) Monday to Friday (except on public holidays). For information on delivery times, please refer to the corresponding item description.
Prices and terms of payment
4.1 Unless otherwise stated in the seller's product description, the prices stated are total prices and include statutory sales tax. Any additional delivery and shipping costs are specified separately in the respective product description.
4.2 The customer has various payment options available, which are specified in the seller's online shop.
4.3 If payment in advance has been agreed, payment is due immediately after conclusion of the contract.
4.5 In cooperation with Klarna we offer the following payment options as part of Klarna Checkout. Payment is made to Klarna in each case:
- Klarna invoice: Payable within 14 days of the invoice date. The invoice will be issued when the goods are shipped and sent by e-mail. The invoice terms can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/49896/de_de/invoice?fee=0
- Klarna installment purchase: With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95). Further information about Klarna installment purchase including the general terms and conditions and the European standard information for consumer credit can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/49896/de_de/account
- Instant bank transfer
- Credit card (Visa/Mastercard)
- Direct debit
4.6 If you select the purchase on account payment method via Klarna, the purchase price is due after the goods have been delivered and invoiced. In this case, the purchase price must be paid without deduction to Klarna AB, Sveavägen 46,11134 Stockholm, Sweden (www.klarna.de) within 14 (fourteen) days from the invoice date, unless otherwise agreed. The purchase on account payment method requires a successful credit check by Klarna AB. If the customer is allowed to use the purchase on account payment method after checking their creditworthiness, the payment will be processed in cooperation with Klarna AB, to which the seller assigns his payment claim. In this case, the customer can only make payments to Klarna AB with debt-discharging effect. Otherwise, the general terms and conditions of Klarna AB apply, which the customer can access as part of the ordering process. The seller reserves the right to only offer the purchase on account payment method up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the seller will inform the customer of a corresponding payment restriction in his payment information in the online shop.
Important NOTE !
Despite all care, damage may occur during delivery. Since we send all packages insured, our shipping service provider will cover any damage caused in transit.
However, please note the following procedure:
Any transport damage must be reported to the supplier immediately upon receipt of the goods. Please inform us immediately of any transport damage discovered. All packages are sent insured. If you want to return goods, please inform us in advance by email, fax or telephone.
We thank you for your understanding and help.