Shipping and payment conditions

Shipping and Returns

Our products are shipped insured via DHL, Hermes, or comparable logistics service providers. We deliver within Germany as well as to Austria, Belgium, and the Netherlands.

Shipping Costs

Shipping of our regular products within Germany is free of charge.

For deliveries to Austria, Belgium, and the Netherlands, we charge a flat shipping fee of €14.95 per order. For orders with a value of €348.00 or more, shipping to these countries is also free of charge.

For the shipping of free carpet samples, we charge a flat shipping fee of €2.95 per order to Germany and €3.95 to Austria, Belgium, and the Netherlands. A maximum of three carpet samples can be requested per order.

Delivery Time

Your order will be processed after receipt of payment within the period stated on the respective product page. Shipping takes place Monday to Friday (except on public holidays) via our logistics partners.

Prices and Payment Terms

4.1 Unless otherwise stated in the product description, the prices shown are total prices including statutory VAT. Any applicable shipping costs are shown separately on the respective product page.

4.2 The payment methods indicated in the online shop are available to the customer.

4.3 If advance payment has been agreed, payment is due immediately after conclusion of the contract.

4.4 When paying by a payment method offered by PayPal, payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal terms of use.

4.5 In cooperation with Klarna, we offer various payment options as part of Klarna Checkout. Further information on the respective payment methods and the applicable terms and conditions can be found on Klarna's pages.

4.6 If payment by invoice via Klarna is selected, the invoice amount must be paid to Klarna within 14 days from the invoice date, subject to a successful credit check.

4.7 Credit card payments are processed by Stripe Payments Europe, Ltd. The credit card is charged immediately after the order has been completed.

Note on Transport Damage

Please check the goods for obvious transport damage upon receipt. If you nevertheless discover any damage, please inform us promptly so that we can clarify the matter with the shipping service provider.

Your statutory warranty rights remain unaffected.

For returns and withdrawals, the provisions of our withdrawal policy apply.